Shipping & Refund Policy
Order processing time
We will take an average of 3-5 working days to process your orders. However, certain conditions could lengthen the processing time and we hope that you understand should that happen. Such conditions include but is not limited to :
- Order volume
- Inventory available
- Seasonal demands
- System or technical issues
- Issues in shipping or logistics
- Weather conditions
If your order has not been processed within 5 days, please contact us at info@theanistore.shop.
Domestic & International shipping options
As of right now, we will only be shipping our products to the United States and Singapore. The estimated delivery time should take between 15 - 45 days, depending on your location and the order processing time.
Shipping costs
For all product purchases, we offer free shipping.
Local pickup options
We do not provide any local pickup options for our products.
Returns exchange and cancellation
Please refer to our Refund policy here: [REFUND POLICY] for information on this matter.
Unfortunately, we do not have a return policy and will not entertain any returns. You can always contact us for any question at info@theanistore.shop.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. The product will be reviewed on a case by case basis, and depending on the degree of the damage, a refund will be given.
Refunds
We will notify you once we’ve received and inspected your picture of the damaged product, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within15business days. Your refund will be returned using the same method used for the original payment of the purchase. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than20 business days have passed since we’ve approved your refund, please contact us at info@theanistore.shop.
Need help?
Frequently Asked Questions
Order
As of right now, we will only be shipping our products to the United States and Singapore.
It depends on where you are. Orders processing will take an average of 3-5 business days. The estimated delivery time can take anywhere from 15-45 days, depending on your location and order processing time.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. The product will be reviewed on a case by case basis, and depending on the degree of the damage, a refund will be given.
You can contact us through our email at info@theanistore.shop. We will be happy to assist you.